# Academics troubleshooting — common messages and fixes

> What the common messages on Pathshala's timetable, homework, syllabus, exam and AI screens mean, and what to do about each.

Source: https://pathshala.mjxtechnologies.com/docs/academy/troubleshooting/

Most problems on the Academics screens come from three things: setup not done yet (classes, subjects, teacher's classes), a login without permission, or WhatsApp not connected. Find the message you see below.

## Setup messages

| You see | What it means | What to do |
|---|---|---|
| "No classes set up yet" | No classes exist | Add classes — [Classes, sections and subjects](school/classes-sections-subjects) |
| "No classes are yours yet" / "Nothing has been given to you yet" | The teacher is not linked to any class | Owner or admin: link them on the **Staff** screen |
| "Your day has no periods yet" | Day structure is empty | **Timetable › Day structure** › add periods |
| "Nothing is timetabled to you yet" | No cell has this teacher's name | Office puts the teacher on the grid |
| "No syllabus yet for this class" | Chapters not typed | **Syllabus** › Start a subject › Add chapters |
| "Nobody is on the roll" | No students in the paper's class | Add students, or check the paper's class |

## Permission messages

| You see | What to do |
|---|---|
| "You can see the timetable / day. Only the office can change it." | Ask the owner or an admin. |
| "You can read what has been set. Only staff can set homework." | Your login is not a staff login. |
| "You can see the exams and their datesheets. Only the office can change them." | Ask the owner or an admin. |
| "You can see the marks. Only the subject teacher, the class teacher, a cover teacher or the principal can change them." | Get linked to that class or subject on the Staff screen, or ask for cover to be recorded. |
| "You can see the scale. Only the office can change it" | Grading scale is owner/admin only. |
| A padlock and "Not in your plan" | Upgrade the plan; see [Academics overview](academy/index). |

## WhatsApp sending (datesheet and results)

| You see | What to do |
|---|---|
| "No WhatsApp number connected" | Connect your own number under **WhatsApp Settings**. |
| "One template to create first" | Press [[Create this on my number]]. |
| "Template is with Meta" | Wait for Meta's approval, usually within a day. |
| "Not available yet on the shared number" | Connect your institution's own number. |

## Saving problems

| You see | What to do |
|---|---|
| "Network problem. Please try again." / "Network problem. Nothing was saved — try again." | Check your internet and save again. |
| "That did not work." | Reload the page and try once more; if it repeats, contact support. |

## AI messages

See the table on [AI in academics](academy/ai-in-academics).

## Still stuck?

WhatsApp or call **7996837555**, or email **info@mjxtechnologies.com**. Tell us the screen, the exact message and the time.

## Questions people ask

### Why does a teacher see "No classes are yours yet"?

Nobody has written down which classes are theirs. The owner or an admin sets that on the Staff screen.

### Why is a screen in my sidebar shown with a padlock?

Your plan does not include that feature. Tapping it opens the upgrade page for it.

### Why can't I send the datesheet on WhatsApp?

Usually your own WhatsApp number is not connected, or the message template is not approved by Meta yet.