# Pathshala FAQ — accounts, plans, apps and support > Short answers to the most common Pathshala questions about signing up, the free plan, staff logins, payments, GST invoices, apps, data and support. Source: https://pathshala.mjxtechnologies.com/docs/account/faq/ Quick answers to the questions owners, staff, parents and learners ask most about Pathshala. Each answer links to the full guide. ## Getting started ### What is Pathshala? Pathshala by MJX Technologies is a modular, WhatsApp-first ERP for schools, colleges, coaching centres, tuition classes, skill institutes and small businesses in India. See [What is Pathshala?](get-started/). ### How do I sign up? Go to [pathshala.mjxtechnologies.com/signup](~/signup), choose your type, fill in one form and press **Create and Get Portal**. See the [Quickstart](get-started/quickstart). ### Is there an OTP at sign-up? No. Your portal is created at once. Your password is sent on WhatsApp and email, and you set a new one the first time you sign in. ### Can a business (not a school) use Pathshala? Yes. Choose **Business — Office/Agency/Clinic/Shop** at sign-up. You get staff and leads, with no students, and can use MJX CRM, WhatsApp Automation, HR, Payroll, Attendance and Hire. ### Does it work in Hindi? Yes. Switch the screens between English, Hindi and Hinglish from the language menu. The WhatsApp AI replies in the language the person wrote in. ## Plans and billing ### What is the Forever Free plan? A free plan with small limits — up to 50 students, 50 learners, 1 staff login and 2 courses — and the MJX look. It is never locked. See [Plans and billing](account/plans-and-billing). ### What happens after my trial? You move to Forever Free by yourself. Nothing is deleted and nothing is charged. ### How do I upgrade? Press a product under **Apps › Add products**, or open **Add a module** at `/upgrade`, and pay online. See [Choosing modules and products](get-started/choosing-modules-and-products). ### Are prices with GST? Prices are shown before 18% GST unless the page says they include it. ### Which payment methods work? UPI (GPay, PhonePe, Paytm), credit and debit card, net banking, bank transfer, and cheque on annual plans. ### Why was my account paused? A bill is unpaid — your plan, the WhatsApp usage bill for more than 15 days, or (MJX LMS) what you owe MJX for more than 15 days. Paying opens everything again at once. See [Troubleshooting](account/troubleshooting). ### Am I charged for WhatsApp messages? Template messages are charged once delivered; chat replies are free and failed messages are never charged. You see them on the **WhatsApp usage** bill. ## Users and access ### How do I add a teacher or accountant? **Sidebar › Settings › People & roles › People and their logins › + Add**. Then give them a job (Class Teacher, Accountant…) in **Sidebar › Settings › People & roles › Roles & permissions**. See [Users and roles](account/users-and-roles). ### Can I delete a staff member? No — you switch them off. They cannot sign in, and their past work still shows who did it. ### Can I have two owners? Yes. An owner can make another person an owner. There must always be at least one owner. ### How do parents sign in? With their mobile number and a code on WhatsApp, in the MJX Parent app or at `/parent/login` on your portal address. ## Settings and branding ### Can I use my own logo? Yes, free on every plan, in **Sidebar › Settings › Organisation › Organisation details › Branding**. On Forever Free, MJX's look is shown until you upgrade. ### Can I use my own web address? Yes, with MJX Full Branding (or MJX LMS Pro). You add a CNAME record at your domain company. See [Branding and custom domain](account/branding-and-custom-domain). ### Where do I add the principal's signature? **Sidebar › Settings › Organisation › Organisation details › Branding › Signature & seal**. See [Organisation settings](account/organisation-settings). ## Security and data ### How do I turn on two-factor sign-in? **Sidebar › Settings › Organisation › Organisation details › ⚙️ Setup › Account Security › Set up 2FA**. See [Sign-in and security](account/sign-in-and-security). ### Where is my data stored? On servers in India. See [Data and privacy](account/data-and-privacy). ### Can I export my data? Yes. The owner opens **Settings › Data & account** and presses [[Export data]] for a ZIP of CSV files with all your records. Aadhaar, bank account and other encrypted details are shown only as on file or not. Many screens also have their own Excel or CSV download. See [Data and privacy](account/data-and-privacy). ### How do I close my account? The owner opens **Settings › Data & account**, types the organisation name and their password, and presses [[Close account]]. Sign-in stops at once for staff, parents and learners, and nothing more is charged. Until MJX finishes closing it you can press [[Cancel closing]]. ### How long is my data kept after closing? 90 days. Contact MJX within those 90 days to reopen the account. After that the data is permanently deleted, except invoices and other records the law requires MJX to keep. ## Apps ### Which app should I install? Teachers: MJX Teacher. Parents: MJX Parent. Learners: MJX Learn. Sales teams: MJX CRM. Staff: MJX People. See [Get the apps](account/get-the-apps). ### Is there an iPhone app? Not yet. The app links will open the App Store as soon as each iPhone app is listed. Meanwhile, use the website. ## Support ### How do I reach MJX? WhatsApp or call **+91 79968 37555**, or email **info@mjxtechnologies.com**. See [Support](account/support). ## Questions people ask ### Is Pathshala free? You start with a 14-day free trial with no card, then move to the Forever Free plan by yourself. Forever Free has small limits; paid Basic and Pro plans add more. ### Do I have to buy the whole ERP? No. Every product is sold on its own. Start with one and add the next later. ### Where do my staff sign in? On your own portal address, yourname.pathshala.mjxtechnologies.com/login, with their mobile number and a password or a code on WhatsApp and email. ### Do I get a GST invoice? Yes. Every payment to MJX has a tax invoice in Subscription & Billing › Payment History. ### Is my data safe? Data is stored in India, each institution's data is kept apart, all traffic is encrypted, and sensitive items such as bank details and ID numbers are encrypted again at rest. ### How do I export all my data or close my account? The owner opens Settings › Data & account. Export data downloads a ZIP of CSV files; Close account stops sign-in for everyone, stops billing, and keeps the data for 90 days before it is deleted. ### How do I contact support? WhatsApp or call +91 79968 37555, or email info@mjxtechnologies.com.