# MJX Library troubleshooting

> The messages MJX Library shows at the counter, at the lending desk and when scanning, what each one means, and what to do.

Source: https://pathshala.mjxtechnologies.com/docs/library/troubleshooting/

This page lists the messages MJX Library shows, in its own words, and what to do about each. If you are stuck, WhatsApp MJX on **+91 79968 37555** or email **info@mjxtechnologies.com**.

## Setup and the seat map

| Message | What it means | What to do |
|---|---|---|
| This library is not set up yet | A staff login opened Today before the owner added seats and shifts | The owner opens Today once and completes **Set up your library — 1 minute** |
| Type how many seats you have, or tick at least one shift. | The setup was empty | Type a seat count or tick a shift |
| Up to 300 seats at a time. | Too many seats in one go | Add them in two batches |
| There is already a seat with that number. | Seat numbers are unique | Use another number or letter |
| A shift must end after it starts. | **To** is earlier than **From** | Fix the hours. A night shift past midnight is not supported as one shift |
| Seat A12 is taken in those hours by … until … Choose another seat or another shift. | The seat is booked for overlapping hours and dates | Pick a free seat, another shift, or **No fixed seat** |
| Only the owner or an admin can do that. | A staff login tried to change setup, void or cancel | Ask the owner or an admin |

## Members and fees

| Message | What it means | What to do |
|---|---|---|
| Type a valid mobile number — or leave it empty. | The number does not fit the country chosen next to the box | Pick the right country code, then type the number without the code |
| Type only the last 4 characters of the ID — never the whole number. | More than 4 characters in **Last 4 of the ID** | Keep only the last 4 |
| Tap a free seat — or "No fixed seat". | No seat chosen in Seat & time | Tap a green seat or **No fixed seat** |
| The discount cannot be more than the fee. | Discount is larger than fee plus locker fee | Lower the discount |
| Type the amount received. | Take fee was saved with no amount | Type what the member paid |
| A payment cannot be dated in the future. | The payment date is after today | Use today's date |
| *Name* has left. Open their page and press Rejoin first. | The member was marked as left | Open their page, press [[Rejoin]], then renew |
| This plan has payments on it. Void its payments first, or let it run out. | You tried to cancel a paid booking | Void the payment with a reason first (owner/admin) |
| *Name* still has 2 books out. Take them back first. | You tried to mark a borrower as left | Take the books back on the lending desk |
| *Name* is already checked in. / *Name* is not checked in. | Check-in pressed twice, or Out with no In | Refresh the page and look at **Inside now** |
| There is no mobile number for this member. Add one on their page. | The WhatsApp reminder has no number to go to | Add the member's or guardian's mobile under **Edit details** |
| The booking is saved (…), but the payment was not: … | A renewal was saved, then the payment failed | Open the member and take the fee again with [[Take ₹…]] |
| You are on the Forever Free plan, which allows up to 30 members. … | Your plan's member limit is reached | Upgrade, or **Mark as left** members who have gone. See [plans](library/plans) |

## Books, lending and scanning

| Message | What it means | What to do |
|---|---|---|
| Only an owner or an admin can use the lending desk. The owner can let staff lend under Lending rules. | Staff opened the lending desk without permission | The owner ticks **Staff can lend** in Setup › Lending rules |
| Only an owner or an admin can change the library catalogue. | Staff tried to add or change a book | Ask the owner or an admin |
| That copy is already out with *Name*. Take it back in first. | The copy was never returned in the system | Take it back, then lend it again |
| That copy is marked "Lost". Only a copy the library still has can go out. | The copy is Lost, Damaged or Withdrawn | Change its condition under Books if it is back on the shelf |
| *Name* already has 3 books out, and this institution lends 3 at a time. Take one back first. | **Books per person** reached | Take one back, or raise the limit |
| When is it due back? Type the date, or set a loan period … | No loan days are set | Type **Due back**, or set **A loan is (days)** |
| The book is still out. A fine is worked out when it comes back — waive it then. | Waive pressed before return | Take the book back first |
| No book with ISBN … is in this library yet. Add it under Books — the scan fills the ISBN. | A new book was scanned at the desk | Add it under **Books › + Add a book** |
| Nothing in this library carries "…". Check that copy's number under Books. | The label is not a known copy, ISBN or member number | Check the copy's number; reprint its label |
| This copy has no number yet, so there is nothing to put on a label. | A copy without an accession number | Number it on the Labels page |
| Somebody numbered a copy a moment ago. Open this page again and retry. | Two people numbered copies at once | Reload and try again |

## Camera and barcode gun

- **"This browser cannot open the camera here. Type the number below, or use a barcode gun."** — the browser has no camera access on this device. Type the number, or try another browser.
- **"The camera was not allowed. Allow it for this site in the browser, or type the number below."** — allow the camera in the browser's site settings, then try again.
- **A barcode gun does nothing** — scanning works on the **Books** and **Lending** pages (and in the app). Check the gun is set to press Enter after each code.
- **The gun reads the back cover instead of the label** — the back cover is the ISBN. To lend a particular copy, scan the label inside the cover.
- **Labels print shrunk or misplaced** — set Scale 100% and Margins None. See [labels and printing](library/labels-and-printing).

## Sign-in and the app

- **"This login opens more than one library."** — pick the right one under **Pick your library**.
- **"MJX Library is not switched on for this organisation."** — the account does not hold MJX Library. Sign in to the website, or contact MJX support.
- **The app says the account is paused** — it shows the amount to pay (for example a **WhatsApp bill**). Pay with [[Pay now]], then tap **I have paid — check again**.
- **"No connection. Check the internet and try again."** — the phone or computer is offline. Nothing was saved; try again when online.

## Questions people ask

### Why can my staff not see the Money page?

Money, the totals on Today, Reports and Excel are for the owner and admins only. Staff still take fees and print that member's receipt.

### Why does a teacher in my school only see Books?

In a school or college with the Academic module, staff are teachers. They can search the catalogue, but the seats, fees and lending desk are for the owner and admins.

### The camera does not open for scanning. What do I do?

Allow the camera for the site (or for the MJX Library app) in your phone's settings, or type the number in the box below the camera, or use a barcode gun.