# Ask HR requests, announcements and the assets register

> Let staff ask HR for letters and corrections, post announcements on everyone's My HR, and track who holds which laptop, phone, ID card or key.

Source: https://pathshala.mjxtechnologies.com/docs/people/ask-hr-and-assets/

Three MJX HR screens connect the office with every employee's My HR page: **Requests** (what staff ask for), **Announcements** (what you tell everyone) and **Assets** (what each person holds).

## Ask HR: requests from staff

> [!PATH] Apps › MJX People › HR portal › Engage › Requests

![Requests from staff screen in the HR portal, marked](media/people/ask-hr-and-assets-1.jpg "Apps › MJX People › HR portal › Engage › Requests")

### How an employee asks

On **Your name (top right) › My profile › Ask HR** (or the MJX People app's **Office › Ask HR**), they choose:

| Choice | Then |
|---|---|
| 📄 **A letter** | Which letter — Salary certificate, Employment verification letter, Experience certificate, Relieving letter, Another letter — and **What is it for?** (for example *a home loan from SBI*) |
| ✏️ **Correct my details** | What is wrong — My name, Date of birth, Address, Emergency contact, Blood group, Qualification, Job title, Something else — and **What it should say** |
| 💬 **Something else** | Their question or request |

They add **Anything to add (optional)** and press [[Send to HR]]. HR is told at once. **Your requests** shows each one and HR's answer.

### How HR answers

**Requests from staff** lists what people asked for. For each one:

| Request | Button |
|---|---|
| A letter | **Write the letter** — opens HR letters with the person and kind chosen; issuing it closes the request and puts the letter on their My HR |
| A correction | **Open People to fix it**, then [[Mark done]] |
| Anything | [[Mark done]] with an optional note, or [[Decline]] with a reason they will read |

## Announcements

> [!PATH] Apps › MJX People › HR portal › Engage › Announcements

![Announcements screen with the title and message boxes and the Post to everyone button marked](media/people/ask-hr-and-assets-2.jpg "Apps › MJX People › HR portal › Engage › Announcements")

Tell all your staff something — it shows at the top of everyone's My HR page and in the app's **Office** tab.

1. Type a title (for example *Office closed on Friday*) and what everyone needs to know.
2. Optional: tick **Pin to the top**, and set **Show until**.
3. Press [[Post to everyone]].

Press [[Archive]] to take one down. Staff will no longer see it.

## Assets register

> [!PATH] Apps › MJX People › HR portal › People › Assets

![Assets screen, + Add an item, with the Add button marked](media/people/ask-hr-and-assets-3.jpg "Apps › MJX People › HR portal › People › Assets")

Laptops, phones, ID cards, keys — who has what.

### Steps to add an item

1. Open **+ Add an item**.
2. Type the name (for example *Dell Latitude laptop*) and choose a kind: Laptop / computer, Phone, SIM card, ID card, Keys, Books, Uniform, Vehicle, Other.
3. Optional: **Serial number / tag (optional)**.
4. Choose **Keep in the store for now** or **Give to** a person.
5. Press [[Add]].

### Moving items

- Filter with **All**, **With someone** and **In the store**.
- **Give to…** hands a stored item to a person.
- [[Take back]] returns it to the store, with its condition (optional).
- [[Retire]] for an item lost, scrapped or sold — say what happened.

People see their items under **Things you have from us** on My HR. A leaver's exit checklist warns about anything not yet returned — see [Onboarding and exits](people/onboarding-and-exits).

## Who can use these?

| Screen | Who | Plan |
|---|---|---|
| Requests, Announcements | Owner, Admin, **HR** job; every employee asks and reads | MJX HR Basic |
| Assets | Owner, Admin, **HR** job; every employee sees their own | MJX HR Pro |

## Common messages

| Message | Meaning |
|---|---|
| You already have 10 requests waiting. Please wait for HR to answer them. | Too many open requests |
| Another item already has that tag / serial number. | Each tag is used once |
| Somebody already has it. Take it back first. | Return it before giving it to someone else |
| The end date has already passed. | Choose a future **Show until** date |

## Questions people ask

### What can an employee ask HR for?

A letter (salary certificate, employment verification letter, experience certificate, relieving letter or another letter), a correction to their details, or something else.

### How many requests can one person have open?

Up to 10 waiting at a time. After that they are asked to wait for HR to answer.

### How long does an announcement stay up?

Until you archive it, or until the **Show until** date you set. You can also pin it to the top.

### Does the employee see the assets they hold?

Yes, under **Things you have from us** on My HR, with a reminder to return them when they leave.

### Which plans have these?

Ask HR and announcements are MJX HR Basic and above. The assets register is MJX HR Pro.