Troubleshooting Pathshala — sign-in, codes, limits and paused accounts

Most problems in Pathshala come from four things: a sign-in code that has not arrived, a safety limit on attempts, a plan limit, or an unpaid bill. Find the message you see below — each one says what it means and what to do.

#Sign-in problems

#"No account found with that email or mobile number here."

• You may be on the wrong portal. Staff sign in on their institute's own address, yourname.pathshala.mjxtechnologies.com/login.
• Use the exact mobile number or email the owner or admin added for you.
• Ask the owner or admin to check you are on People and not Switched off.

#"Login only on your institution's own address."

You tried to sign in on the main site or another institute's address. Open your own portal address and sign in there.

#"Wrong phone/email or password"

Check the number or email and the password. If you have forgotten it, press Forgot password? — see Sign-in and security. You can also press 📱 Sign in with a code instead.

#"Your account is inactive"

The owner or admin has switched your login off. Ask them to press Switch back on on your Login tab in People.

#"This account does not belong to this school"

The number or email is registered with a different institute. Open that institute's portal address.

#My sign-in code has not arrived

If you see "Could not send the code right now. Please try again shortly.", wait a few minutes. If it keeps happening, contact support.

#Code errors

#Two-factor (2FA) errors

#Learners (MJX Learn)

#Parents

"No student found for this number. Please check with the school office." — the school has a different number for you. Ask the school to update your number on your child's record.

#"Too many attempts" limits

These limits protect your account from guessing. They reset by themselves.

#Sign-up problems

#Plan and limit messages

#"You are on the Forever Free plan, which allows up to …"

You reached a Forever Free limit (for example 50 students or 1 staff login). Everything you already have stays. Upgrade to add more — see Plans and billing. On a paid plan the message names your plan instead.

#"All N employee seats you pay for are in use."

Add a seat at Sidebar › Settings › Billing › Subscription & billing › Employee seats, or switch off someone who has left.

#"… is not part of …" (upgrade page)

You pressed a product or a feature your plan does not include.

• A whole product: the page shows the price and Upgrade — pay online or Questions? WhatsApp us.
• A feature inside a product you have: the page says "Part of …, which you already have" and which plan has it, with Upgrade — pay online, Ask MJX for … and See plans.
• In an app: Not in your plan with a Subscribe button. Staff see "Your institute's plan does not include this. Ask the owner to subscribe."

See Choosing modules and products.

#WhatsApp messages not sent on Forever Free (MJX LMS)

"WhatsApp messages are not part of the Forever Free plan — your learners are told by email instead. Upgrade to Basic to send on WhatsApp." Sign-in codes still go on WhatsApp.

#Paused or suspended account

#"Your account is suspended due to a payment issue. Please clear your dues to restore access."

A bill is unpaid:

Paying the bill opens everything again at once. If you need more time, press Request a short extension on the payment page, or press Contact us.

#In the apps

#"Your subscription expired N days ago. Please renew to avoid interruption."

A paid plan has run out and you are in a short grace period. Renew from Subscription & Billing. If you do not, the account moves to Forever Free — nothing is deleted.

#"Your account has been cancelled."

Contact MJX to reactivate — see Support.

#Invoices

#Custom domain

If Check my domain keeps saying ⏳ Not pointing to us yet, see Branding and custom domain. On Cloudflare, set the record to DNS only.

#Still stuck?

WhatsApp or call +91 79968 37555, or email info@mjxtechnologies.com with your portal address, the page and the exact message. See Support.

#Questions people ask