MJX CRM troubleshooting — error messages and fixes
What MJX CRM's error messages mean and what to do — plan locks, owner-only screens, lead sources, click to call, AI calls, meetings and imports.
This page lists the real messages MJX CRM shows, what each one means, and what to do. Find the words on your screen in the tables below. In the text, "enquiry" is "lead" for a business.
#Plan locks
A screen or button your plan does not have shows a lock 🔒 and a sentence like the ones below. In the app, a locked menu row says "<row> comes with <plan>. Your plan does not have it yet." with See the plans.
| Message | Plan that has it |
|---|---|
| Automatic follow-ups come with MJX CRM Basic and above. | CRM Basic or Pro |
| Ask AI comes with MJX CRM Pro. | CRM Pro |
| Automation comes with MJX CRM Pro. | CRM Pro |
| Sequences come with MJX CRM Pro. / Broadcasts come with MJX CRM Pro. | CRM Pro |
| Click to call comes with MJX CRM Pro. | CRM Pro |
| Custom fields come with MJX CRM Pro. / Your own fields on the form come with MJX CRM Pro. | CRM Pro |
| Calling leads with AI comes with MJX CRM Pro. | CRM Pro |
| The audit log comes with MJX CRM Pro. | CRM Pro |
| The AI caller comes with MJX CRM Pro. | CRM Pro |
| Changing many at once comes with MJX CRM Basic and above. (also messaging, tagging and deleting many at once) | CRM Basic or Pro |
| Assigning enquiries comes with MJX CRM Basic and above. | CRM Basic or Pro |
| Replying by hand — comes with MJX CRM Basic and above. (in the app) | CRM Basic or Pro |
| IndiaMART, JustDial, Facebook & Instagram, LinkedIn, Google Ads and missed-call sources come with MJX CRM Pro. … | CRM Pro — your own website works on every plan |
| Your own website connects on every plan … The API, webhooks, MCP and … sources come with MJX CRM Pro. | CRM Pro |
| There is no fee structure to quote from. It is filled in under Fees → Fee structure, which comes with MJX Fees Management. | Needs the Fees module for fee quotes |
What to do: press the lock's link (See Pro, See MJX CRM Pro or See the plans) or open Pricing.
#"You do not have permission to …"
The person's job does not include that CRM permission. Each message names what was refused, for example "You do not have permission to add enquiries. Ask an owner to add it to your job on the People screen." A page shows "This screen is not part of your job".
What to do: the owner adds the permission to the job under Sidebar › Settings › People & roles › Roles & permissions (see Agents and access). For a Setup screen — "You do not have permission to change the CRM setup. Only the owner or an admin can." — ask the owner or an admin; no job opens Setup.
#"Only the owner or an admin can …"
Setup screens are for the Owner and Admins. Staff see one of these:
| Message | What to do |
|---|---|
| Only the owner or an admin can manage integrations. | Ask the owner to make API keys and webhooks |
| Only the owner or an admin can add a lead source. / … change a lead source. / … remove a lead source. | Ask the owner or an admin |
| You do not have permission to import enquiries. / … export enquiries. | Ask the owner to add Import Enquiries or Export Enquiries to your job |
| Only an owner or admin can change the rules. | Auto actions are set by the owner or an admin |
| Only the owner or an admin can change sequences. / … schedule a broadcast. / … cancel a broadcast. | Ask the owner or an admin |
| Only an owner or admin can set up calling. | Click to call is set up by the owner or an admin |
| Only an owner or admin can change the AI caller. | AI calls are set up by the owner or an admin |
| Only an owner or admin can give leads to someone else. | You can take a lead yourself, but not give it away |
| Only the owner or an admin can connect Facebook. / … connect LinkedIn. | Ask the owner or an admin |
#Opening and changing enquiries
| Message | Meaning | What to do |
|---|---|---|
| That lead is given to someone else. Ask an owner or admin to give it to you. | "Only my leads" is on, and the lead belongs to a colleague | Ask the owner or an admin to assign it to you. See Agents and access |
| That enquiry could not be found. | The lead was deleted or the link is old | Search the list again |
| Pick two different leads. / One of those leads could not be found. | A merge was started with the same or a deleted lead | Pick two live leads on Same person twice |
| Both leads were admitted as different students — merge the students first. | Both records already became students | Merge the students first, then the leads |
| The merge could not be completed. Nothing was changed. | Something failed during the merge | Try again; nothing was lost |
| This enquiry was already admitted. | It is already a student | Open the student instead |
#Leads not arriving from a source
Open Apps › MJX CRM › CRM settings › Where enquiries come from and read the source row. It shows hits, leads made, "off" when switched off, and Last problem.
| Last problem / message | Meaning | What to do |
|---|---|---|
| No phone number or email in the call | The form sent neither | Make phone or email a field on the form |
| A phone number or an email is required. | Same, as the form sees it | As above |
| This lead source is switched off. | The source is off | Press Switch on |
| No such lead source. | The address is wrong or the source was removed | Copy the address again from the row |
| This kind of lead source comes with MJX CRM Pro | A Pro source on a plan without Pro | Upgrade, or use a website source |
| Verification failed: the verify token did not match | Meta's check used a different verify token | Paste the Verify token from the row into Meta |
| No page access token on this Meta source — paste it in Integrations. | A by-hand Meta source has no page token | Press Set page token |
| Meta said: … | Meta refused, often an expired or weak token | Make a new page token, or use Connect Facebook |
| google_key did not match this source's key | The key in Google Ads is not the one shown | Paste the Key for Google Ads again |
| IndiaMART said: … | IndiaMART refused the pull | Make a new CRM key in IndiaMART Lead Manager |
| That does not look like an IndiaMART CRM key — copy it again from Lead Manager. | The pasted key is wrong | Copy it again |
| LinkedIn said … / That sign-in has expired. Press "Connect LinkedIn" again. | The LinkedIn sign-in lapsed | Press Connect LinkedIn again |
| One-click Facebook is not switched on by MJX yet. / One-click LinkedIn is not switched on by MJX yet. | MJX has not enabled one-click yet | Use Set up by hand instead or the Make / Zapier steps |
See Lead sources and connectors.
#Click to call
| Message | Meaning | What to do |
|---|---|---|
| Click to call is switched off. Switch it on on Setup → Telephony. | Calling is not on | Owner or admin switches it on |
| Connect your Plivo account (Auth ID, Auth token and number) on Setup → Telephony. | No Plivo connection yet | Fill Calling connection on Telephony |
| Fill in the Auth ID, the Auth token and your Plivo number before switching calling on. | Settings are incomplete | Fill all three on Telephony |
| Click to call works with a Plivo account. … | The calling connection is Twilio, Exotel or another provider | Choose Plivo on Telephony, or leave click to call off |
| That does not look like a Plivo Auth ID. / … Plivo Auth token. | A typing or copy mistake | Copy them again from the Plivo console |
| Write your Plivo number in full, with the country code — +911140001234. | The number has no country code | Add +91 |
| Your phone rings first, so this box needs your own mobile number — add it to your profile or type it in. | Your own mobile is missing | Add it to your profile |
| There is no mobile number on … | The lead has no number | Add the number to the lead |
| You have just placed a call. Give it a few seconds before the next one. | Two calls too quickly | Wait a few seconds |
| Plivo would not place the call: … | Plivo refused (often balance or number settings) | Check your Plivo account |
| Your Plivo details could not be read. Save them again on Setup → Telephony. | Saved details are unreadable | Save them again |
| The daily limit is a number between 1 and 5,000. | Wrong daily limit | Type a number in that range |
See Calls and telephony.
#AI calls
| Message | Meaning | What to do |
|---|---|---|
| The AI caller is not available on this server. | MJX's voice engine is not installed | Tell MJX; you can still fill in the settings |
| Connect calling first (CRM → Setup → Telephony). | No calling connection | On Telephony, fill Calling connection and press Save connection and Test connection |
| AI calls are switched off (CRM → Setup → AI calls). | The switch is off | Tick Switch AI calls on and press Save |
| Switch AI calls on first — the follow-up call is made by the AI caller. … | Follow-up calls need AI calls on | Switch AI calls on first |
| No phone number on the lead. / A call is already waiting. / This lead is already converted. | The lead was skipped | Fix the lead or wait |
| This lead is tagged "do not call". / They asked not to be called. | The person must not be called | Respect it; call by hand only if they ask |
| Add at least two questions. / Keep it to six questions — … | Fixed-questions mode needs 2–6 questions | Add or remove questions |
| Type the Hindi sentence for every question, or choose English as the language. | Hindi chosen, a Hindi sentence missing | Type it, or choose English |
| The daily limit must be between 1 and 1000 calls. | Wrong limit | Type 1–1000 |
| Could not call — "The provider could not connect the call." | The provider failed | Check your provider account and caller number |
| Cancelled — "They replied on WhatsApp before the call went." | A follow-up call was not needed | Nothing to do |
| Cancelled — "Waited three days without going out." | The call never left the queue | Check the switch, hours and daily limit, then queue again |
See AI calls.
#Meetings and visits
| Message | What to do |
|---|---|
| Another meeting is already booked at that time (…) | Pick another time |
| That time has already gone. | Pick a time in the future |
| This lead has no phone number — add one before booking. | Add the number |
| Connect your Google account in Settings to make Meet links, or paste a link. | Connect Google, or paste a link (it must start with https://) |
| You can book meetings only for yourself. | Ask an owner or admin to book for a colleague |
| Only the person it is with, who booked it, or an admin can change it. | Ask that person or an admin |
#Web forms
| Message | What to do |
|---|---|
| Up to 20 forms. | Remove a form you no longer use |
| Give the form a name. / Give every new field a name. | Fill in the names |
| The form needs at least one section. | Add a section in the builder |
#Import and export
| Message | What to do |
|---|---|
| Choose a .xlsx or .csv file first. | Pick a file |
| That file is over 5 MB. Split it into smaller sheets. | Split the sheet |
#Ask AI
| Message | What to do |
|---|---|
| Type a question about your leads. | Type a question |
| I could not tell what to count from that. Try one of these: … | Pick or reword one of the suggested questions |
| Tick at least one lead. / None of those leads can be changed by you. | Tick leads you are allowed to change |
#The app
| Message | What to do |
|---|---|
| Type your institute code, your email or mobile, and your password. | Fill all three on the My institute door |
| Could not sign in just now. Please try again. | Check the internet and try again |
| That code did not work. | Type the newest code, or tap Send me a code on WhatsApp |
| Could not load the menu. | Tap Try again |
| Location is off or not allowed. Turn it on in the phone settings, or search instead. | Allow location for the app, or search the place |
#Still stuck?
Contact MJX support: WhatsApp or call 7996837555, or email info@mjxtechnologies.com. Say which screen you were on and copy the exact message.
#Questions people ask
Why does a CRM screen say it comes with MJX CRM Pro?
Your plan does not include that feature. The screen still opens so you can see it; press See Pro or See the plans to upgrade.
My website form leads stopped arriving. What do I check first?
Open Where enquiries come from and look at the source row — it shows its hits, whether it is switched off, and "Last problem".
Why can't I open a lead my colleague is working on?
"Only my leads" is switched on. Ask an owner or admin to give the lead to you.
Whom do I contact if nothing here helps?
MJX support on WhatsApp or phone 7996837555, or info@mjxtechnologies.com.