Using the shared MJX WhatsApp number

The shared MJX number is a WhatsApp Business number run by MJX that many institutes send on. It works on the day you sign up, with nothing to set up. In Pathshala, the Your WhatsApp number card shows the chip Shared MJX and says: "You are sending from the shared MJX Pathshala number. Nothing to set up — it works today."

#What works on the shared number?

#Who sees what?

• Parents and customers see an MJX number, not yours.
• On the shared number your inbox shows only the messages that belong to your institute. Other institutes never see your chats, and you never see theirs.

#Templates and broadcasts need your own number

On the shared number you cannot request templates or send broadcasts. The Templates and Broadcasts pages say Connect your own WhatsApp number to create templates and send broadcasts and show a Connect your number button. Your earlier templates and broadcast reports stay readable; a template already With MJX for review can still be withdrawn.

Every institute on the shared number shares one reputation with Meta, so one rejected template or reported broadcast would hurt everyone's delivery. That is why your own templates and bulk sends need your own number.

All of Pathshala's own standard templates (fee reminder, absent today, notice, sign-in code, and so on) are already approved on the shared number, so the built-in automatic messages keep working with nothing to set up.

#How does a parent reach my institute on a shared number?

Several institutes share one number, so Pathshala works out who a person means:

1. Your WhatsApp enquiry code. A QR from Sidebar › Settings › Integrations & developers › QR codes › 💬 WhatsApp enquiry code opens WhatsApp with a message already typed. Whoever scans it lands in your inbox, even on their first message. See Get started.
2. An existing enquiry or student. If the number already belongs to an enquiry or family at your institute, the message comes to you.
3. More than one institute. A person known to two institutes gets a numbered list and replies with a number. A welcome line confirms the choice, and they can type change at any time to see the list again.

#Can I use the shared number at all?

For schools, coaching centres and other institutes, yes, unless MJX has said otherwise for your account. A business that bought WhatsApp Automation on its own usually must use its own number. In that case the card says:

"This account sends on its own WhatsApp Business number. Nothing can be sent until you connect one."

and the sidebar shows Connect your WhatsApp number. Follow Connect your own number.

#Is the shared number free?

Template messages are charged on both kinds of number, at the same rates, plus 18% GST. Sign-in codes are free — paid by MJX. Replies inside a chat the other person started are free. See Your WhatsApp bill.

#When should I move to my own number?

Move when you want your own name on every message, want to create your own templates, want to send broadcasts, or want families to book demos and start admission inside the chat. You need the Pro plan. See Connect your own number.

#Questions people ask