MJX HR and staff attendance troubleshooting
Real messages from MJX HR and MJX Attendance — sign-in, check-in, leave, corrections, letters, machines — what they mean and what to do.
Use this page when something in MJX HR or MJX Attendance does not do what you expect. Each message below is copied from Pathshala.
| What you see | Why | What to do |
|---|
| A 🔒 next to a row, "Not in your plan" | The feature is on a higher rung | See Plans |
| No students, classes or class register | The organisation type is Business | Expected. The owner can change it in Settings under What kind of organisation is this? |
| An employee sees only My HR, Leave, My attendance, My payslips | That is the employee menu | Expected for staff |
| Something else is missing | Products, plan, role or type | Owner or admin: Settings › See exactly what decides your menu → |
#Signing in (staff and app)
| Message | What to do |
|---|
| Type your organisation code, your mobile or email, and your password. | Fill all three. The organisation code is the first part of the web address. |
| That code did not work. Please try again. | Type the newest code, or press Send the code again |
| Could not send the code just now. Please try again. | Wait a minute and try again |
| The app shows a pay screen instead of the tabs | The organisation's account is paused — the owner pays from Billing |
#Check in and check out
| Message | Meaning and fix |
|---|
| Your office has not switched on "staff mark themselves" yet. | The office ticks Staff check themselves in and presses Save |
| Checking in on the phone comes with MJX Attendance Basic and above — ask your office to upgrade. Until then the office marks the register. | The organisation is on Forever Free |
| Your office has already marked you … today. | The office's mark stands for that day |
| You are checked in since … — press Check out when you leave. | You are already checked in |
| You checked out at … — press Check in to start again. | Press Check in again if you came back |
| Your office asks for a selfie at check-in — take one to check in. | Allow the camera; take the photo |
| That photo is over 3 MB — take it again. | Retake the selfie |
| Already recorded … seconds ago — nothing more to do. | The press was counted once |
| Location permission was refused… | Allow location for the site or app |
#Attendance corrections
| Message | What to do |
|---|
| Only a past day can be corrected. For today, use Check in / Check out. | Use the buttons for today |
| A correction can be asked for up to 31 days back. For an older day, speak to your office. | Ask the office to mark it |
| Type the time you came in, the time you left, or both. | Fill at least one time |
| The time you left must be after the time you came in. | Check the times |
| You already asked about … — it is waiting for an answer. | Wait, or withdraw the first one |
| Write a line to them saying why — they will read it. | A note is needed to say "Not approved" |
| You cannot answer your own correction. Ask the owner to. | Someone else must answer |
#Leave
| Message | What to do |
|---|
| The last day cannot be before the first day | Swap the dates |
| A half day is half of one day. Clear the end date, or untick "half day". | Use one date for a half day |
| Name is switched off and cannot be given leave. | Switch them on in People |
| You can apply for your own leave. Only an owner or an admin can apply on somebody else's behalf. | Ask the office |
| Only an owner, an admin or a reporting manager can answer a leave application. | Ask their manager or the office |
| You cannot answer your own leave application. Ask the owner to. | Someone else must answer |
| Only an owner or an admin can set the leave policy. | Ask the owner |
| No balance is shown | No days are set for that kind of leave — set them in Leave policy |
#Shifts, offices and machines
| Message | What to do |
|---|
| Type the start and end as HH:MM, e.g. 09:30 and 18:30. | Use 24-hour times |
| Make another shift the default first — everybody not on a shift uses the default. | Set a new default, then remove |
| The radius is between 25 metres and 5 km. | Pick a radius from the list |
| Set where the office is — press "Use where I am now" while you are there… | Add the location |
| Type the machine's serial number exactly as its menu shows it (letters and numbers). | Copy from Menu → System Info → Device Info |
| That serial number is registered to another organisation. If it is yours, ask MJX. | Contact support |
| Could not find the columns… | The Excel file needs User ID and Date Time columns |
| This check-in screen's link is not valid | Make a new link on Fingerprint / card machine |
#Letters, policies and checklists
| Message | What to do |
|---|
| Some details are still to fill — replace every [FILL: …] before issuing. | Replace each [FILL] |
| The letter still has a {{…}} placeholder in it. Replace it with the real words. | Add the missing detail to the person's record, or type it |
| Not on (name)'s profile yet: … | Add the listed details under People › Details |
| Say why it is being withdrawn. | Type a reason |
| The notice period must be 0 to 365 days. | Fix the number |
| The last working day cannot be before the resignation date. | Fix the dates |
| You already have 10 requests waiting. Please wait for HR to answer them. | HR answers the open ones first |
#Still stuck?
WhatsApp or call 7996837555, or email info@mjxtechnologies.com. Say your organisation code and what the screen said.
#Questions people ask
An employee says they cannot check in. What should I check first?
That Staff check themselves in is ticked on Staff attendance, that your plan is MJX Attendance Basic or above, and that you have not already marked them for the day.
A menu item is missing. Why?
Menus follow your products, your plan, the person's role and the organisation type. The owner or an admin can open Settings › See exactly what decides your menu → to see why.
My biometric machine shows no punches. What now?
Check the server address, Port 80, Domain name ON and HTTPS OFF on the machine, and that its serial number is added exactly as Device Info shows it.
