WhatsApp automation FAQ

Short answers to the questions institutes ask most. Each answer links to the page with the full steps.

#Numbers

Do I need my own WhatsApp Business number? Not on Forever Free and Basic — they send on MJX's shared number. Pro connects your own. Some accounts must connect their own number first; WhatsApp Settings tells you. See Using the shared MJX number.

Can I use my existing WhatsApp number? Only after removing it from the WhatsApp or WhatsApp Business app on the phone. Most institutes use a fresh SIM. See Connect your own number.

Can I change number later? Yes, with Replace credentials on WhatsApp Settings. Templates do not move between numbers, so Pathshala submits its standard ones again for the new number.

Can two branches share one number? One WhatsApp number can be connected to only one Pathshala account.

#AI replies

What does the AI answer from? Your knowledge base, latest updates, fee structure, courses and documents — nothing else. See AI replies.

Will it make up fees? No. A reply naming an amount that is not in your own data is replaced with a request to contact you.

Which languages? Hindi, English and Hinglish — whatever each message is written in.

How do I stop the AI on one chat? Reply from the person's enquiry: the AI pauses for 30 minutes, and Resume AI hands it back.

Can I turn the AI off completely? Yes: Sidebar › Settings › Organisation › Organisation details › ⚙️ Setup › WhatsApp Settings › AI Auto-Reply (owner only).

#Templates and sending

Why do I need templates? WhatsApp only allows a business to start a chat, or write after 24 hours of silence, with a Meta-approved template. See Templates.

How long does approval take? Usually minutes, sometimes a day or two.

Can I create templates or send broadcasts on the shared MJX number? No. Templates and broadcasts need your own WhatsApp number — the pages show a Connect your number button. Your automatic messages keep working on the shared number. See Connect your own number.

Are fee reminders and absence alerts automatic? No — they are review-then-send, so a person checks the list first. See Automatic messages.

Can I schedule a message? Yes. In a broadcast, choose Pick a time. See Broadcasts.

What happens when someone replies STOP? They are blocked from all your WhatsApp messages at once and get a confirmation. START turns them back on. See Opt-outs.

#Money

Which messages cost money? Delivered template messages, at the rate for their category (Utility, Marketing), plus 18% GST. Sign-in codes (Authentication) are free — paid by MJX. Replies are free. See Your WhatsApp bill.

Do I pay Meta? No. MJX pays Meta and bills you, for the shared number and your own number alike.

What if I pay late? After 15 days unpaid, WhatsApp messages stop and the account is suspended until the bill is paid. Paying restores everything at once.

Is there a GST invoice? Yes. Each payment has a Tax invoice link on the WhatsApp usage page.

#Access and apps

Who can use the WhatsApp Inbox? Owners and admins by default; an owner can give a role the WhatsApp send permission.

Is there an app? Yes. The MJX CRM Android app has a WhatsApp inbox for replying and sending photos, videos, audio, documents and locations. See the CRM docs.

Why are my WhatsApp messages not going out? Check KYC on Getting paid & KYC, your WhatsApp bill, and your number on WhatsApp Settings. See Troubleshooting.

How do I get help? WhatsApp or call MJX on 7996837555, or email info@mjxtechnologies.com.

#Questions people ask