Pathshala FAQ — accounts, plans, apps and support

Quick answers to the questions owners, staff, parents and learners ask most about Pathshala. Each answer links to the full guide.

#Getting started

#What is Pathshala?

Pathshala by MJX Technologies is a modular, WhatsApp-first ERP for schools, colleges, coaching centres, tuition classes, skill institutes and small businesses in India. See What is Pathshala?.

#How do I sign up?

Go to pathshala.mjxtechnologies.com/signup, choose your type, fill in one form and press Create and Get Portal. See the Quickstart.

#Is there an OTP at sign-up?

No. Your portal is created at once. Your password is sent on WhatsApp and email, and you set a new one the first time you sign in.

#Can a business (not a school) use Pathshala?

Yes. Choose Business — Office/Agency/Clinic/Shop at sign-up. You get staff and leads, with no students, and can use MJX CRM, WhatsApp Automation, HR, Payroll, Attendance and Hire.

#Does it work in Hindi?

Yes. Switch the screens between English, Hindi and Hinglish from the language menu. The WhatsApp AI replies in the language the person wrote in.

#Plans and billing

#What is the Forever Free plan?

A free plan with small limits — up to 50 students, 50 learners, 1 staff login and 2 courses — and the MJX look. It is never locked. See Plans and billing.

#What happens after my trial?

You move to Forever Free by yourself. Nothing is deleted and nothing is charged.

#How do I upgrade?

Press a product under Apps › Add products, or open Add a module at /upgrade, and pay online. See Choosing modules and products.

#Are prices with GST?

Prices are shown before 18% GST unless the page says they include it.

#Which payment methods work?

UPI (GPay, PhonePe, Paytm), credit and debit card, net banking, bank transfer, and cheque on annual plans.

#Why was my account paused?

A bill is unpaid — your plan, the WhatsApp usage bill for more than 15 days, or (MJX LMS) what you owe MJX for more than 15 days. Paying opens everything again at once. See Troubleshooting.

#Am I charged for WhatsApp messages?

Template messages are charged once delivered; chat replies are free and failed messages are never charged. You see them on the WhatsApp usage bill.

#Users and access

#How do I add a teacher or accountant?

Sidebar › Settings › People & roles › People and their logins › + Add. Then give them a job (Class Teacher, Accountant…) in Sidebar › Settings › People & roles › Roles & permissions. See Users and roles.

#Can I delete a staff member?

No — you switch them off. They cannot sign in, and their past work still shows who did it.

#Can I have two owners?

Yes. An owner can make another person an owner. There must always be at least one owner.

#How do parents sign in?

With their mobile number and a code on WhatsApp, in the MJX Parent app or at /parent/login on your portal address.

#Settings and branding

#Can I use my own logo?

Yes, free on every plan, in Sidebar › Settings › Organisation › Organisation details › Branding. On Forever Free, MJX's look is shown until you upgrade.

#Can I use my own web address?

Yes, with MJX Full Branding (or MJX LMS Pro). You add a CNAME record at your domain company. See Branding and custom domain.

#Where do I add the principal's signature?

Sidebar › Settings › Organisation › Organisation details › Branding › Signature & seal. See Organisation settings.

#Security and data

#How do I turn on two-factor sign-in?

Sidebar › Settings › Organisation › Organisation details › ⚙️ Setup › Account Security › Set up 2FA. See Sign-in and security.

#Where is my data stored?

On servers in India. See Data and privacy.

#Can I export my data?

Yes. The owner opens Settings › Data & account and presses Export data for a ZIP of CSV files with all your records. Aadhaar, bank account and other encrypted details are shown only as on file or not. Many screens also have their own Excel or CSV download. See Data and privacy.

#How do I close my account?

The owner opens Settings › Data & account, types the organisation name and their password, and presses Close account. Sign-in stops at once for staff, parents and learners, and nothing more is charged. Until MJX finishes closing it you can press Cancel closing.

#How long is my data kept after closing?

90 days. Contact MJX within those 90 days to reopen the account. After that the data is permanently deleted, except invoices and other records the law requires MJX to keep.

#Apps

#Which app should I install?

Teachers: MJX Teacher. Parents: MJX Parent. Learners: MJX Learn. Sales teams: MJX CRM. Staff: MJX People. See Get the apps.

#Is there an iPhone app?

Not yet. The app links will open the App Store as soon as each iPhone app is listed. Meanwhile, use the website.

#Support

#How do I reach MJX?

WhatsApp or call +91 79968 37555, or email info@mjxtechnologies.com. See Support.

#Questions people ask